Privacy Policy

1. Introduction

Raven Rise is committed to protecting the privacy of our clients and website visitors. This Privacy Policy details how we collect, use, disclose, and safeguard your information when you visit our website (www.ravenrise.com) and utilize our professional development and career coaching services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect several types of information from and about users of our Services, including:

Personal Data

This includes identifiable information such as your name, email address, mailing address, phone number, professional background (resumes, cover letters, LinkedIn profiles), and payment information (processed securely via third-party providers).

Usage Data

We automatically collect information on how the service is accessed and used. This Usage Data may include your computer's Internet Protocol address (IP address), browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. Use of Data

Raven Rise uses the collected data for various purposes:

• To provide and maintain our career coaching services effectively.
• To notify you about changes to our Service or policies.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support and respond to inquiries.
• To monitor the usage of the Service and improve functionality.
• To market and communicate new services or offers, provided you have opted in.

4. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, including encryption and strict access controls. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

All sensitive documents, such as resumes and professional history, are stored on secure, encrypted servers compliant with industry standards like CCPA and GDPR.

5. Disclosure of Data

Raven Rise generally does not share your personal data with third parties unless necessary to provide our core services or required by law. Reasons for disclosure include:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, CRM tools). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Raven Rise, or prevent public harm.

6. Your Rights

Depending on your location and applicable law (such as GDPR or CCPA), you may have the right to access, update, or delete the personal information we hold about you. You can typically exercise these rights by contacting us:

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.